AMMARAH

AMMARAH

Terms & Conditions

Last updated: 27 August 2026

1. About these terms

These Terms & Conditions (“Terms”) govern your use of the AMMARAH website, mobile experience, and related services (together, the “Store”). By creating an account, browsing products, adding items to your cart, or placing an order, you agree to these Terms.

AMMARAH is an online store operating in Bangladesh. If you do not agree, please do not use the Store.

2. Eligibility and accounts

  • You must provide accurate name, email, phone, and delivery details.
  • You are responsible for keeping your password confidential and for activity on your account.
  • We may require email verification before you can sign in or place certain orders.
  • Guest checkout may be available when enabled. Guest orders still require a valid phone number and delivery address in Bangladesh.
  • We may suspend or close an account if we reasonably believe it is used for fraud, abuse, or violation of these Terms.

3. Products, prices, and availability

  • Product photos, descriptions, and specifications are provided for guidance. Small differences may occur.
  • Prices are shown in Bangladeshi Taka (৳) and may change before you complete checkout.
  • Stock is limited. If an item becomes unavailable after you order, we will contact you and refund or replace it as appropriate.
  • Offers, coupons, and featured prices apply only while they are active and only if your order meets the stated conditions.

4. Orders and payment

An order is an offer to buy. We accept it when we confirm the order (for example by email, SMS, or in your account). We may refuse or cancel an order if payment fails, stock is insufficient, the address cannot be served, or we suspect misuse.

Payment methods may include:

  • Cash on Delivery (COD)
  • Cards (where enabled)
  • Mobile wallets such as bKash or Nagad (where enabled)

You agree to pay the product total, applicable discounts, and the delivery fee shown at checkout. Delivery fees depend on the shipping method you select (for example Standard or Express).

5. Delivery

  • We deliver across Bangladesh to the address you provide at checkout.
  • Estimated delivery times are targets, not guarantees. Delays can occur due to weather, courier issues, or incorrect addresses.
  • Please ensure someone can receive the parcel. You may be asked to confirm identity or pay COD on delivery.
  • If a delivery fails because of an incomplete or incorrect address, extra charges may apply for a re-attempt.

6. Cancellations, returns, and refunds

  • You may cancel an order while it is still pending or before it is packed, subject to status shown in My Orders.
  • Once packed or shipped, cancellation may not be possible. You can still request a return after delivery where the return policy applies.
  • Eligible returns are generally accepted within 7 days of delivery if the item is unused, in original packaging, with tags and accessories intact, and is not a non-returnable category (for example opened personal-care items, innerwear, or perishable goods).
  • Refunds, if approved, are processed to the original payment method or as store credit where COD was used. Timing depends on banks and mobile-wallet providers.

7. Reviews and conduct

Product reviews must be honest and based on a delivered purchase where required. Do not post unlawful, abusive, or misleading content. We may remove reviews that violate these rules.

8. Intellectual property

The AMMARAH name, logo, website design, and content are owned by AMMARAH or its licensors. You may not copy, scrape, or reuse them for commercial purposes without written permission.

9. Limitation of liability

To the extent permitted by Bangladesh law, AMMARAH is not liable for indirect or consequential losses (such as lost profits) arising from use of the Store. Our total liability for a product claim is limited to the amount you paid for that product in the relevant order.

10. Changes

We may update these Terms from time to time. The “Last updated” date at the top will change. Continued use of the Store after an update means you accept the revised Terms.

11. Contact

Questions about these Terms: support@ammarah.com. See also our Privacy Policy.

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